The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright

  • All content appearing on this Web site is the property of:

    Stair Solution
    1883 McFarland Parkway
    Alpharetta, GA 30005
    Copyright © 2010-2012 Stair Solution. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2010-2012 Stair Solution. All rights reserved.



  • Trademarks

  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Stair Solution. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Stair Solution or any third party, except as expressly granted herein.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Stair Solution and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Stair Solution believes that customer conduct violates applicable law or is harmful to the interests of Stair Solution and its subsidiaries.



  • Consumer Agreement

  • Returns and Cancellations:
    If you are not satisfied with your purchase within 15 days of receipt, we will replace the item or provide a credit for the full purchase amount, less any shipping and restocking charges.  A "Return Authorization Number" (RA#) is required on all items returned. Products without an RA# will be refused.  Please note that there is a 30% restocking charge on all items returned.  All returns of non-defective goods must be individually wrapped in bubble wrap and original condition and box, shipping prepaid.  Any parts having been altered or otherwise modified may not be returned.  Returns are limited to 15 days on stock merchandise.   Special orders or non-standard products are not subject to return or cancellation if special raw purchase and/or production have been initiated. Close-outs or special inventory reduction sales are sold AS-IS and are NOT returnable.

    Limited Warranty:
    All Products sold by Stair Solution are warranted to be free from defects in materials and workmanship for 30 days from the date received.  No merchandise will be returned without prior approval of Management at Stair Solution.  Improper use of products eliminates all Stair Solution Liability of any and all warranties or responsibilities for safety performance either expressed or implied.  In compliance with the Magnuson-Moss Warranty Act of 1975, a complete warranty statement is available to all consumers.

    CUSTOM ORDERS-PAYMENTS
    We accept checks, MasterCard, VISA, and AMEX.
    A 75% Deposit is required on all custom ordered products with the balance due At time or Pick-Up or Shipment. The Deposit is non-refundable and will be against the Custom Order Invoice. If for ANY REASON the Custom order is not picked up, the Deposit will be forfeited.  Claims for shortages must be made within one (1) day after shipment is received. Customer must count and inspect items inside boxes at time before signing received slip from transportation company.  Customer is responsible for verifying shipment quantity. (Failure to sign will result in a void of the return policy and NO refund will be issued or considered)

    Freight Terms:
    In stock stair parts are shipped from 1883 McFarland Pkwy, Alpharetta, GA 30005, USA. Freight charges will be prepaid by Stair Solution.  If for any reason the customer cancels the order after it has been shipped and is in transit the customer is responsible to repay all freight charges for their cancelled order.

    Claims:
    Claims for shortages, breakage, or damage must be made directly with the transportation company.  Claims for shortages must be made within one (1) day after shipment is received. Customer must count and inspect items inside boxes at time before signing received slip from transportation company.  Customer is responsible for verifying shipment quantity. (Failure to sign will result in a void of the return policy and NO refund will be issued or considered)



  • Shipping & Delivery

  • Stair Solution ships merchandise to locations within the lower 48 United States.  The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.  Stair solution allows the selection of shipping in the checkout phase.  For large orders freight shipping is available. There are no shipping charges when you pick the product up from our warehouse during our regular business hours.  Please call ahead to confirm the product is available prior to arrival.



  • Sales Tax

  • Taxes:

    Stair Solution charges sales tax for merchandise ordered and shipped in the state of Georgia.



  • Return Policy

  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Stair Solution reserves the right to change the price of products on the website without prior notice to you.